Open · Remote · Manila, PH

Data.
Systems.
Results.

10+ years turning messy data, broken workflows, and underperforming websites into reliable, measurable outcomes. Technical operations + business intelligence + digital strategy — all from one person.

View Experience → Get in Touch ⬇ Resume PDF
Currently available — Remote Freelance Part-time Full-time
carlo@portfolio ~ status
Carlo Mazon
User@Carlo Mazon
Title: Technical Support Specialist | Salesforce Administrator | Data Analyst
Location: Manila, Philippines
// core metrics
experience: 10+ years
uptime: 99.9%
resolution_rate: 95%
reporting_saved: 70%
// proficiency
Power BI
92%
Salesforce
88%
SQL
85%
WordPress
90%
SEO
87%
AVAILABLE FOR HIRE
0 Years of
experience
0 Uptime
maintained
0 First-contact
resolution
0 Reporting
time saved
Core Competencies

What I bring to the table

Spanning business intelligence, technical operations, CRM, web, SEO, financial systems, and data management.

📊

Business Intelligence & Reporting

Power BI Dashboard Dev Data Viz KPI Tracking
⚙️

Technical Support & Operations

Production Monitoring Incident Mgmt SysAdmin Server Monitoring
🔗

CRM & Sales Tools

Salesforce Pipedrive Case Mgmt API Integration
🌐

Web Development

WordPress HTML/CSS Domain Config REST APIs
🔍

SEO & Digital Marketing

SEO Optimization Backlink Mgmt Google Analytics Semrush
🗄️

Data Management

SQL API Integration Data Transform Auto Reporting
💰

Financial Systems

MYOB Financial Reporting Data Reconciliation
🤝

Leadership & Soft Skills

SharePoint Slack Leadership Critical Thinking
Professional Experience

10 years across 7 roles

From payroll production systems to Power BI dashboards to WordPress — all of it real, all of it owned.

May 2022 – May 2026 Dayforce (Contract)
Production Support Operator / Production Support Specialist II
  • Monitored production servers and time-sensitive scheduled jobs ensuring 99.9% uptime across payroll processing systems
  • Managed end-to-end data transmission processes for payroll and financial systems including validation and error resolution
  • Handled Salesforce CRM cases and ServiceDesk incidents with a 95% first-contact resolution rate
  • Coordinated problem identification, status reporting, and resolution across multiple time zones
  • Created and maintained comprehensive process documentation improving team efficiency and knowledge transfer
SalesforceServiceDeskSharePointProduction MonitoringIncident Management
Aug 2024 – Jan 2025 Service Integrity
Business Intelligence Specialist / Reporting Dashboard Specialist
  • Designed and implemented management dashboards using Power BI to track KPIs and performance metrics
  • Integrated backend systems with Power BI using REST APIs to automate reporting workflows
  • Developed dashboards displaying advertising metrics, CRM sales data, and MYOB financials
  • Consolidated internal and external reports into unified visualization platforms for executive decision-making
  • Established automated data refresh schedules, reducing manual reporting time by 70%
Power BIREST APIsMYOBKPIsData Automation
Jan 2023 – Jun 2024 VA Network
Technical Support Specialist / Website Specialist
  • Built and maintained WordPress websites ensuring functionality, security, and performance optimization
  • Provided ongoing monitoring, troubleshooting, and technical support for client web properties
  • Implemented SEO best practices resulting in improved search rankings
WordPressSEOTechnical Support
Dec 2021 – Feb 2022 Accelerate Agency
SEO Virtual Assistant
  • Executed large-scale SEO campaigns optimizing hundreds of domains for organic search visibility
  • Configured domains and implemented on-page SEO strategies for enhanced SERP performance
SEODomain ConfigOn-Page Optimization
Apr 2019 – May 2021 Al-Othaim Markets · KSA
Computer Operator / Systems Administrator
  • Managed daily system updates and price change implementations across retail operations
  • Reduced negative sales variance by 45% through systematic inventory reconciliation
  • Created technical incident reports and coordinated resolution with IT teams
SysAdminInventory SystemsIncident Reports
Nov 2017 – Dec 2018 St. Luke's Medical Center
Administrative Assistant
  • Delivered excellent customer service while maintaining confidentiality of patient records
  • Ensured accurate and timely release of medical results following HIPAA protocols
HIPAARecords ManagementCustomer Service
Sep 2015 – Jun 2017 Pointwest Innovations
Data Analyst / Business Process Specialist
  • Provided technical analysis support for clinical specialists processing healthcare data
  • Generated comprehensive reports for client decision-making and compliance requirements
  • Conducted manual testing, QA, and data validation, correcting discrepancies
  • Delivered accurate time-sensitive reports meeting strict deadlines
Data AnalysisQA TestingHealthcare DataReporting
Technical Skills

Tools & Technologies

Verified across analytics, web, CRM, support infrastructure, programming, and digital marketing.

BI & Analytics
Power BI
93%
Google Analytics
95%
Excel Advanced
90%
KPI Dashboards
93%
CRM & Business Systems
Salesforce
95%
Pipedrive
87%
MYOB
88%
SharePoint
92%
Web Technologies
WordPress
95%
HTML/CSS
93%
REST APIs
88%
Semrush / SEO
90%
HubSpot
85%
Programming & Data
SQL
92%
Python
90%
Java
98%
API Integration
85%
Data Transform
87%
Operations
Prod. Monitoring
99%
Incident Mgmt
98%
Server Admin
88%
Job Scheduling
99%
ServiceDesk
95%
Education & Certifications

Credentials

10 certifications across data analytics, SEO, digital marketing, and programming.

🎓
Bachelor of Science in Computer Science
STI College, Fairview, Quezon City
2011 – 2015
🔵
Google Advanced Data Analytics Certification
Google · 2024
↗ Click to view
📊
Advanced Google Analytics Certification
Google · 2022–2025
↗ Click to view
📈
Google Analytics Individual Qualification
Google · 2022–2023
↗ Click to view
🔍
SEO Certified
HubSpot Academy · 2022–2023
↗ Click to view
🔗
Backlink Management
Semrush Academy · 2024–2025
↗ Click to view
🌐
SEO Principles
Semrush Academy · 2024–2025
↗ Click to view
📱
Fundamentals of Digital Marketing
Google Digital Garage · 2022
↗ Click to view
📋
Advanced Excel for BPO
Pointwest Innovations · 2016
☕
Java Programming
National Computer Center · 2015
↗ Click to view
🛡️
Network Security: BackTrack Linux
STI College Fairview · 2014
↗ Click to view
Let's Work Together

Ready when you are.

Available for remote, freelance, part-time, or full-time positions. Strong communicator with leadership experience and critical problem-solving skills. If you need someone who can own a dashboard, fix a broken funnel, or spearhead website improvements — reach out.

Available Now Remote-first Open to contract
✉️
Email
carlo.mazon08@gmail.com
📱
Phone
+63 962 603 1561
📍
Location
Malate, Manila, Philippines
💼
LinkedIn
linkedin.com/in/carlo-mazon-74220493

Work Status

Currently exploring new opportunities. Best reached via email or phone during Manila business hours (GMT+8).

🌍 Remote Open
💼 Full-time Open
📋 Freelance / Contract Open
⏱️ Part-time Open
⏳ Notice period Immediate
Certificate
Certificate